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The original 100% natural facial & body cleansing konjac sponge - made in Japan!

How can we help you?

Track Your Order

If you have an account, please click here to log in and click your order number to track your order. Your username is the email address you entered during checkout.

If you do not have an account, please visit our tracking page here and enter your tracking number.

Problem With An Order?

If something is wrong with your order we certainly want to help you. See below for instructions on specific order problems:

To cancel an item or an entire order:
Please send an email to order@japanesekonjacsponge.com with your order number and the items you would like to cancel. If your order hasn't shipped yet, our team will cancel and refund the items for you. 

You received a damaged/defective item:
We are sorry if you received a damaged/defective product. Please send an email to order@japanesekonjacsponge.com with your order number, photos showing the damage, and whether you would like a refund or replacements send to you.

You are missing your order:
Our items ship from our warehouse in Concord, CA, using USPS or UPS. Please check here to track your order. If you have not receive your order within 10 business days, please email us at order@japanesekonjacsponge.com or call us at (650) 288-0656 (Monday to Friday, 9 AM to 5 PM Pacific Standard Time, excluding weekends & holidays) and let us know whether you would like a refund or replacements sent to you.

You received the wrong item or you are missing an item from your order:
Whoops! Did you not receive the correct item you ordered? Please send an email to order@japanesekonjacsponge.com with your order number, and let us know whether you would like a refund or replacements send to you.

Product Questions

Have a specific product question? See if it has already been answered by clicking on the FAQs page. If your question has not yet been asked and answered there, feel free to contact us by one of the methods below.

Further Assistance

Phone: Order by phone or contact Customer Service, call (650)-288-0656 (Monday to Friday, 9 AM to 5 PM Pacific Standard Time, excluding weekends & holidays)

Email: If you have a question regarding your order, you may email our customer service staff at order@japanesekonjacsponge.com.